Cancellation & Refund Policy

At Kwakea Island Adventures, we understand that plans can change, and we strive to accommodate our customers as best as we can. However, due to extensive trip preparation and high demand for each charter, it is necessary for us to have a cancellation policy in place. Please read the following policy carefully:

1. Cancellations: If you need to cancel your reservation, we require that you do so at least 60 days prior to the beginning of your stay. Cancellations made more than 60 days from your stay date will be eligible for a refund, minus the $1000 deposit fee, which will be held and can be used to re book.

2. No Refunds or Re-booking: Unfortunately, cancellations made within 30 days of the departure date will not be eligible for a refund or the option to re-book. We strongly recommend that you obtain comprehensive travel insurance to protect yourself against unforeseen circumstances.

Terms & Conditions

To ensure a smooth and enjoyable experience for everyone, we have established the following terms and conditions:

1. Booking Confirmation: A $1000 deposit is required to confirm your booking. This deposit is non-refundable.

2. Balance Payment: The remaining balance must be paid in full prior to your arrival. Failure to do so may result in the cancellation of your reservation.

3. Right to Cancel: The owner of Kwakea Island Adventures reserves the right to cancel any activity or charter if there are safety concerns or unforeseen circumstances that may jeopardise the well-being of our guests. In such cases, we will make every effort to provide an alternative.

Safety Considerations

Your safety and well-being are our utmost priority at Kwakea Island Adventures. We closely monitor weather and ocean conditions to ensure the safety of our guests. In cases where conditions are not suitable, we may need to adapt or cancel activities. Please understand that this is done with your best interests in mind. We appreciate your understanding and cooperation.

Please feel free to contact us if you have any questions or concerns regarding our cancellation policy, terms and conditions, or safety considerations. We are here to assist you and make your experience with us unforgettable.